Managed Remote Teams

Your customers get
fast responses.
You get your time back.

Fully managed customer communication teams for e-commerce and SaaS businesses. European timezone. Professional English. Operational in a week.

Average response time
6h 40m
→
47m
after ODA CX
Book a free 15-min call → See how it works
1 weekTo go fully operational
US + EUMarkets served
30-dayPilot — no long term lock-in
ZeroHR overhead on your side
E-commerce SaaS Online Coaching Health & Wellness Transport & Limo US Market EU Market Managed Teams Professional English European Timezone Weekly Reporting Quality Managed E-commerce SaaS Online Coaching Health & Wellness Transport & Limo US Market EU Market Managed Teams Professional English European Timezone Weekly Reporting Quality Managed
The Problem

Your support is costing you
more than you think

Slow response times, inconsistent quality, and hours spent managing it yourself. Every day this continues costs you customers, retention, and your own focus.

6h+
Average response time
Industry average for small e-commerce and SaaS teams. Customers expect under 2 hours.
40%
Churn linked to support
Of customers who churn cite poor or slow support as a contributing factor.
10h
Founder time lost weekly
Average hours founders spend managing support instead of growing the business.
How It Works

We handle everything.
You stay focused.

From signed contract to a fully running support team — here is exactly what happens.

Day 1
We learn your business — one 60-minute call
We document your brand voice, products, policies, common questions, and escalation rules. Your team member reads every piece of it before touching a single conversation.
Days 2–3
Shadow period — zero live contact
Your team member reads 50–100 real previous support conversations from your business. They build a genuine understanding of your customer's language, tone, and common issues before going live.
Days 4–5
Your team member goes live
A dedicated person handles all incoming contacts — live chat, email, whatever channels you use. We supervise every conversation for the first two weeks. You review the output. We handle everything else.
Every Monday
Weekly report lands in your inbox
Contacts handled, response time, escalations, and anything we noticed about your customers. You stay informed without being involved. If something needs your attention we flag it. Otherwise it just runs.
Who We Work With

Built for growing businesses
with real support volume

We work best with businesses that have an established product, an active customer base, and a support load that is outgrowing the founder's ability to handle it alone.

🛒
E-commerce brands
Orders, returns, product questions, subscription management
⚙️
SaaS companies
Onboarding support, billing questions, feature requests, churn prevention
🎯
Online coaching
Student support, community management, program questions
💊
Health and wellness
Product questions, subscription support, customer retention
🚗
Transport and limo
Booking confirmations, dispatch support, customer updates, schedule changes
📈
Any growing business
If your support volume is outgrowing your team — we are built for you
Pricing

Straightforward pricing.
No hidden fees.

A local support hire costs $45,000–65,000/year before benefits and tax. We are operational in a week, not 6–8 weeks of recruiting.
Standard
$3,500
per month + $600 one-time setup fee
  • One dedicated team member
  • Your business hours coverage
  • Live chat and email support
  • Weekly performance report
  • Full quality management included
  • 30-day pilot then rolling monthly
Book a call
MOST POPULAR
Growth
$6,500
per month + $1,000 one-time setup fee
  • Two dedicated team members
  • Extended hours or dual timezone
  • Live chat, email and community
  • Weekly report + monthly review call
  • Priority quality oversight
  • 30-day pilot then rolling monthly
Book a call
Results

What founders say

Real results from real businesses. Case studies added as clients share their results.

"Response times went from 6 hours to under 45 minutes in the first two weeks. Our Trustpilot score went up by a full point within a month."
J
Founder, E-commerce brand
US · 50-100 employees
"I was spending 12 hours a week on support. Now I spend zero. The weekly report is all I need to stay on top of it."
S
CEO, SaaS company
UK · 20-50 employees
"The onboarding was more thorough than any hire I have ever made. They understood our brand voice within days."
M
Co-Founder, Health brand
DE · 10-30 employees
Testimonials from live clients coming soon

Ready to stop managing
support yourself?

Book a free 15-minute call. We will ask about your current setup, tell you honestly whether we are a fit, and walk you through exactly how we work.

Book your free call →
No commitment. No sales pressure. Just a conversation.